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Terms and Conditions That Apply to Your duelbet Account

These terms set out exactly what you agree to when you open and use a duelbet account, including how deposits via PayPal, Venmo, and Play+ are handled, what conduct is expected, and how we resolve disputes.

Account EligibilityPayPal, Venmo, Play+ Payment RulesState-Dependent AccessDispute Resolution ProcessAccount Suspension Conditions
duelbet Terms and Conditions That Apply to Your duelbet Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about a specific clause, a payment condition, or an account action tied to these terms? Our support team handles terms-related questions through live chat and email. If your question involves a transaction — say, a disputed PayPal withdrawal or a Play+ card charge you don't recognize — have your account number ready so we can pull the record quickly.

Live Chat Start a live chat session from your account dashboard. Provide your account ID and the specific clause or transaction you want to discuss for a faster resolution.
Email Support Send your terms or account question to our support email address. Include a clear subject line and your account number so the right team member picks it up without delay.
Account Help Center Our help center has written summaries of the most-asked terms topics — payment disputes, account closure rules, and identity verification steps — available through your account portal.
HOW WE OPERATE

How duelbet Handles Your Account Under These Terms

These terms are not a formality — they describe the actual mechanics of your account. Here is what we do on our end to hold up our side of the agreement, from how account data is stored to how you can request a change or correction.

Data Retention

We retain account and transaction records for the period required by applicable state law. You can request a summary of your account data through the help center at any time.

Account Security

Your account is protected by password authentication and, where enabled, two-step verification. We do not share login credentials or payment details with third parties outside of payment processing.

Cookies and Tracking

We use cookies to keep your session active and to remember your payment preferences, such as your saved PayPal or Venmo method. You can manage cookie settings through your browser at any time.

Requesting Changes

If you believe your account information is incorrect or want to update it, contact support through live chat or email. Identity verification may be required before any change is processed.

Answers to Common Terms and Conditions Questions

These are the questions we hear most often about how our terms work. Each answer reflects actual account policy — not a general summary.

Yes. Every deposit and withdrawal — whether through PayPal, Venmo, or a Play+ prepaid card — is subject to these terms. The card issuer's own agreement also applies to Play+ transactions.

We aim to notify you of material changes by email or an in-app message before they take effect. Continuing to use your account after the effective date constitutes acceptance of the updated terms.

If your state is not among our eligible states, your account may be restricted or closed. Access depends on state law, and we are required to enforce those restrictions under these terms.

Contact support through live chat with your account number and transaction ID. Disputes are handled through binding individual arbitration as described in the dispute resolution section of these terms.

We keep transaction and account records for as long as state law requires. You can request a copy of your data through the help center; identity verification is required before we release account records.

Yes. Accounts that breach these terms — including failure to complete identity verification or activity that violates state law — may be suspended or permanently closed at our discretion.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.